Gifts of Anatolia is dedicated to providing you with the best customer service possible. All our shipments will be made via FedEx, due to the international reputation FedEx has earned so righteously. The purchasing party has the right to a full reimbursement minus the shipment amount, should they notify Gifts of Anatolia within a week of receiving the item, with a plausible reason of non-satisfaction. After we verify that there is no damage to the item sold, we will fully reimburse your payment. We appreciate your business. Thank you. Gifts of Anatolia